Always check your computer and internet against STAGE TEN's:
RECOMMENDED COMPUTER AND INTERNET SPECIFICATIONS:
STAGE TEN uses WebRTC technology within Chrome, which can sometimes cause performance issues. If you experience this, here are some steps to help reduce it as much as possible:
- Ensure you are running the latest version of Chrome. To do this, go to "About Google Chrome" page -- this will cause Chrome to update if it is not already up to date.On Mac, select Chrome -> About Google ChromeOn Windows, select Chrome Menu (...) -> Help -> About Google Chrome
- Always use an ethernet connection (ethernet > wifi) for a more stable internet connection.
- Exit out of any software and close any browser tabs that are not needed for streaming. Ideally, you should just have a STAGE TEN Studio tab open in Chrome.
- STAGE TEN outputs 1280x720 resolution. If your webcam is adjustable, ensure it is using the settings below. If your webcam is set to a resolution other than 1280x720, Chrome needs to convert the video 1280x720, which is fairly CPU intensive and can cause lip-sync issues on some computers.Resolution: 1280x720Frame rate: 30 FPSQuality: Medium, or about 80% (depending on your control)
- If your computer has both an integrated and discrete GPU, ensure to configure Chrome to use the discrete GPU. If you have an Nvidia GPU, this can be done in the Nvidia Control Panel.
- Check that your Chrome “Use hardware acceleration when available” setting is turned on. This can be found by selecting Chrome Menu -> Settings, scroll to the bottom and click "Show advanced settings...", and then scroll down further to the "System" section, where you will find this setting. If the setting is already on, try experimenting with the setting off. Sometimes a computer’s video card drivers can cause the problem; using software to process the video software can avoid a hardware issue.
If you are still experiencing issues, you may require a computer with a discrete video card for using STAGE TEN for high quality live streaming.