Prior to following the steps before, check your system and internet against the STAGE TEN requirements:

STAGE TEN System & Internet Connection Requirements

STAGE TEN uses WebRTC technology within Chrome. If you are experiencing performance issues, follow these steps to help improve the quality of your broadcast.

  1. Ensure you are running the latest version of Chrome
        • Select Chrome -> Help -> About Google Chrome
        • If an update is available, Chrome will automatically download it
  2. Disable all non-essential Chrome extensions
        • Many extensions examine web traffic which can greatly impact performance
        • Disable or remove extensions from Chrome -> More Tools -> Extensions
        • We recommend creating a new Chrome profile for STAGE TEN
  3. Use a wired Ethernet connection
        • WiFi is susceptible to interference, which can cause issues with live streaming
  4. Quit any software and close any browser tabs that are not needed for streaming
        • Ideally, only STAGE TEN Studio should be open in Chrome
        • If you need other browser tabs, open them in a separate window
        • Do not fully cover the STAGE TEN Studio tab
  5. If possible, set your camera to 1280x720 resolution
        • STAGE TEN outputs 720p video
        • Other resolutions will use additional CPU to convert the video to 720p
        • Recommended Settings:
            • Resolution: 1280x720
            • Frame rate: 30 FPS
            • Quality: Medium, or about 80% (depending on your control)
  6. If your computer has both an integrated and discrete GPU, configure Chrome to always use the discrete GPU
        •
    On Mac OS, disable automatic graphics switching (see 2nd last paragraph)
        • On Windows, if you have an Nvidia GPU, use the Nvidia Control Panel
  7. Check the Chrome “Use hardware acceleration when available” setting
        • Go to Chrome Menu -> Settings
        • Scroll to the bottom and click "Show advanced settings..."
        • Scroll down further to the "System" section
    If the setting is already enabled, try experimenting with the setting off. In some rare cases, a video card driver can cause problems; using software to process the video can avoid a hardware issue.

If you are still experiencing issues, you may require a computer with a discrete video card for using STAGE TEN for high quality live streaming.

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