If you are experiencing performance issues despite following best practices, follow these steps to help improve the quality of your broadcast.
First, make sure you've read the 5 Tips for a Successful Broadcast. The following steps are in addition to those tips.
1) If your computer has both an integrated and discrete GPU, configure Chrome to always use the discrete GPU:
• On Mac OS, disable automatic graphics switching (see 2nd last paragraph)
• On Windows, if you have an Nvidia GPU, use the Nvidia Control Panel to match these settings:
2) Check the Chrome “Use hardware acceleration when available” setting
• Go to Chrome Menu -> Settings
• Scroll to the bottom and click "Show advanced settings..."
• Scroll down further to the "System" section
If the setting is already enabled, try experimenting with the setting off. In some rare cases, a video card driver can cause problems; using software to process the video can avoid a hardware issue.
3) If possible, set your camera to 1280x720 resolution
• STAGE TEN outputs 720p video
• Other resolutions will use additional CPU to convert the video to 720p
• Recommended Settings:
• Resolution: 1280x720
• Frame rate: 30 FPS
• Quality: Medium, or about 80% (depending on your control)
4) If it's an audio issue you're trying to solve, take a look at this guide which should help:
If you're still experiencing poor quality broadcasts, you may require a computer with a discrete video card for using STAGE TEN for high quality live streaming. If you have further questions, don't hesitate to get in touch with us at email@example.com or using the smiling chat bot icon on this page.