If you are experiencing performance issues despite following best practices, follow these steps to help improve the quality of your broadcast.

First, make sure you've read the 5 Tips for a Successful Broadcast. The following steps are in addition to those tips.

1) If your computer has both an integrated and discrete GPU, configure Chrome to always use the discrete GPU:


• On Mac OS, disable automatic graphics switching (see 2nd last paragraph)


• On Windows, if you have an Nvidia GPU, use the Nvidia Control Panel to match these settings:

2) Check the Chrome “Use hardware acceleration when available” setting
• Go to Chrome Menu -> Settings
• Scroll to the bottom and click "Show advanced settings..."
• Scroll down further to the "System" section
If the setting is already enabled, try experimenting with the setting off. In some rare cases, a video card driver can cause problems; using software to process the video can avoid a hardware issue.

3) If possible, set your camera to 1280x720 resolution
    • STAGE TEN outputs 720p video
    • Other resolutions will use additional CPU to convert the video to 720p
    • Recommended Settings:
        • Resolution: 1280x720
        • Frame rate: 30 FPS
        • Quality: Medium, or about 80% (depending on your control)

4) If it's an audio issue you're trying to solve, take a look at this guide which should help:

http://support.stageten.tv/en/articles/3935693-resolving-audio-issues

If you're still experiencing poor quality broadcasts, you may require a computer with a discrete video card for using STAGE TEN for high quality live streaming. If you have further questions, don't hesitate to get in touch with us at support@stageten.tv or using the smiling chat bot icon on this page.

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